All sides benefit from human-robot collaboration
Do you constantly refocus your team to do higher-value work? Do they struggle to meet these expectations because of a workload heavy in administrative tasks? With the power of automation and digital workforces, you can shorten those processes to just a few clicks.
You do all the work to locate and hire top talent, so use them to their highest potential. Here are three ways digital workforces empower them to do just that.
1. Your Workforces Play To Their Strengths
In the popular business book, StrengthsFinder, authors Marcus Buckingham and Donald O. Clifton advocate for building and leveraging the natural strengths of workers, rather than trying to develop weaknesses. Digital workforces allow for humans to concentrate on jobs that play to their strengths while robots take on tasks better suited for automation.
While you could pay your team to input data or perform mundane tasks over and over and over again, why would you? Humans make mistakes. They get tired, distracted, bored. We enjoy weekends and vacations. Meanwhile, robots aren’t best in positions that require complex decision-making, empathetic communication or nuanced judgement calls.
Let your teams do what they do best. When that happens, you get better work and more satisfied workers.
2. Your Company Offers More Customer Value
For B2C companies, the customer experience is the number one repeat sales generator. When you implement a digital workforce solution, your human workforce is freed up to give focus to the things that produce the most sales.
Research shows that 55% of customers are willing to pay more for a good experience. Customers get a better experience when processes are smoother, faster and more reliable. Digital workforces execute the everyday administrative tasks, efficiently and without error. Your employees can concentrate on lead follow-up, relationship building and customer care.
The result is more customer satisfaction and increased value to the company.
3. Gives You Flexibility
Regardless of your demand, AI has an unlimited number of processes to match your needs. Once new opportunities for improvement are discovered, you may implement almost immediately. This allows you to be responsive, in real-time, to your marketplace.
Change in priorities? Shift your digital workforce within minutes. Do your resources need to be reallocated? Ramp up or dial back your digital workforce without disrupting your human employees.
What More Could You Do Together?
Digital workforces empower their human counterparts to feel more supported and better at their jobs. Process automation allows for more focused, reliable, and flexible workforces (both digital and human). And it all starts with identifying the areas that could be automated.
To find out how to bolster your team with digital workforce solutions, learn more about our process improvement methods at novatiosolutions.com.
Digital procedures are built for your end-to-end process, or a series of smaller tasks. Workflows cover a multitude of activities automatically through computer commands. This creates more efficiency for daily business operations.