Three Business Types Using RPA to “Clone” Employees

How Novatio Finds Ways to Duplicate Workers

It’s not uncommon for professionals to wish for things only seen in Sci-Fi movies: to be in two places at once; to reach someone faster than the speed of light; to clone that productive employee. The amazing thing about 2017 is that a lot of these are possible. Many of them thanks to the power of technology.

WebEx, Adobe Connect, Skype, and GoToMeeting make it possible for you to be in Chicago while talking to a client 14 hours ahead in Tokyo. Email and Slack make it possible for to collaborate instantly. And now—using Robotic Process Automation (RPA)—it is possible to clone that productive employee (100 times over).

Here are three examples of businesses using Novatio-designed RPA solutions to increase the size and effectiveness of their staffs.

(These are actual Novatio clients, so we’re keeping their names a secret at their request.)

 

AVIATION AGENCY

Problem

The staff at this transportation agency interacts with over 100 million passengers a year – requiring additional support from many vendors. They have consistently struggled to keep up with vendor coordination, delivery scheduling, managing access for airport support staff, and calculating shared revenues. And their human workers are needed more (and are more useful) solving complex people-related problems.

 Solution

After initiating Robotic Process Automation solutions from Novatio to standardize vendor invoice processing and the onboarding and offboarding employee access, the agency was able to assign their people to more high-level tasks. Also, by using RPA to audit and verify revenue sharing, they have increased revenue from airport Wi-Fi, ads, and kiosks.

 

OVERSEAS LOGISTICS COMPANY

Problem

Employees at this oversees shipping company spend valuable time manually updating shipment-tracking information in various databases. Updating these databases is nonstop, tedious, and ripe for human errors. Multiple systems hold different types of data, which means staff constantly log in and out of databases to edit information.

Solution  

Novatio launched a solution that uses digital workers and RPA to compare data and update all systems automatically, with no data loss. Digital workers autonomously track reports, update the different databases, validate the data, and report back to human workers, all with zero errors.

Yusen’s human workers can spend more time following up on shipment issues, working directly with customers and delivery staff. And the resulting tracking accuracy gives better insight to customers, with the efficiencies gained boosting the value of Yusen’s services.

 

NATIONAL RETAIL COMPANY

Problem

This retail company used valuable worker time manually converting customer emails into support tickets. There were no ticket standards across workers and the two legacy systems being used did not talk to each other. The result was repetitive, inefficient way to handle customer service issues.

Solution

Novatio implemented a solution that automatically generates tickets, routes them to the appropriate group, and identifies issues that need human attention. Workers are now freed up to spend more time helping customers and less time on mundane tasks. In addition, because the process is automated, there’s less time from customer email to ticket and customers get help sooner.

 

CONCLUSION

The market for RPA is expected to be valued at $6.7 trillion dollars by 2025. But some companies and organizations are already taking advantage of RPA to streamline their processes and make their human workers more valuable and effective. Novatio Solutions is at the forefront of RPA technology and using it to find innovative results. Contact us today to see how our solutions can help your business.

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