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Cut the Clutter | Business Growth Starts with Automation

Unlock the full potential of your enterprise with AI-driven intelligent automation services. From eliminating inefficiencies to optimizing workflows, our solutions streamline operations, reduce costs, and deliver results that scale.

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Automate What Matters: Intelligent Automation Services for Scalable Growth

At Novatio, we design intelligent systems that think, learn, and grow with your business. Our intelligent automation services are tailored to address enterprise-level challenges with speed, accuracy, and measurable impact. By combining AI with deep process expertise, we enable your teams to focus on strategy while automation handles the complexity.
Implementation Services

Robotic Process Automation (RPA)

Automate repetitive, rule-based tasks across functions with always-on bots that reduce processing time by up to 80%. Free your teams to focus on high-value work while minimizing errors and manual overhead.

Program & Change Management

Intelligent Document Processing (IDP)
+ Communication Mining

Extract, classify, and validate unstructured data from invoices, contracts, and emails. Combine it with conversation analysis to uncover patterns, intents, and service gaps, turning documents and dialogue into actionable insights that power smarter automation.

Managed Services

Test Automation

Speed up your release cycles and strengthen QA with Test Automation. Our AI-driven framework increases test coverage, reduces defects by 90%, and accelerates your go-to-market readiness.

Program & Change Management

Process Intelligence & Process Mining

Identify inefficiencies and improvement opportunities with deep operational insights. Our tools power Business Process Automation through data-driven diagnostics, enabling you to optimize and scale faster.

Implementation Services

Agentic Automation

Deploy adaptive, AI-powered agents that make real-time decisions and interact across systems. These autonomous agents elevate responsiveness, reduce operational friction, and unlock continuous innovation.

Smarter, Purpose-Driven Intelligent Automation

Our intelligent automation services are strategically aligned to deliver lasting enterprise value. We go beyond traditional automation by combining domain expertise with next-gen tools like Intelligent Document Processing and Business Process Automation.
Our solutions integrate AI, machine learning, and Communication Mining to create adaptive, end-to-end automation, engineered to solve real business problems, reduce risk, and accelerate ROI.

We develop Custom AI models for business that fit your industry and operational goals, while ensuring frictionless integration across legacy, ERP, and cloud systems.

From healthcare to finance, our clients see up to 60% reduction in operational costs. With fast deployment frameworks and ongoing optimization, our intelligent automation services evolve with your enterprise for long-term success.

Scaling Enterprise Efficiency with Intelligent Automation

At Novatio, our intelligent automation services don’t just promise transformation, they deliver it with precision. From healthcare to customer service, our solutions leverage business process automation, communication mining, and intelligent document processing to drive real-world outcomes across critical functions.

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AI-Driven Ticket Resolution

Our intelligent automation services now handle 100% of support tickets, resolving over 2,300+ tickets/month with zero manual intervention, showcasing scalable AI content generation in customer experience.

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Boost in Email Productivity

Leveraging Communication Mining, clients experienced a 10x increase in email handling efficiency, freeing teams from repetitive tasks and accelerating decision cycles.
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Manual Hours Saved in RCM

Through Business Process Automation of high-volume RCM tasks: Eligibility Verification, Claims Status Checks, and Missed Visit Notifications, we eliminated over 60,000 manual hours annually, enabling staff to shift focus to strategic roles.

Driving Healthcare Efficiency with Intelligent Automation Services

Automating Claims Status Checks for Scalable RCM Efficiency

Case Scenario:
A major healthcare provider’s Revenue Cycle Management (RCM) team was overwhelmed by the manual burden of checking claim statuses, close to 50,000 every month. Staff had to log into portals like NaviNet and Availity, extract status updates, and manually enter the data into GLS systems. The process consumed over 30,000 hours annually in repetitive tasks, risking data errors and delaying downstream workflows.

Solution:
Novatio implemented intelligent automation services to streamline claims processing. The solution deployed bots to automate claim data extraction, portal navigation, and real-time integration with GLS. Through Business Process Automation, the system delivered seamless updates and triggered manual intervention only for exceptions improving both speed and accuracy.

Impact:

  • Reduced processing time from 3 minutes to mere seconds per claim.
  • Freed 60+ FTEs to focus on analytics and exception resolution.
  • Enhanced data accuracy by eliminating manual errors.
  • Saved over 30,000 hours annually boosting overall RCM productivity.

Eliminating Fax Fatigue with Automated Missed Visit Notifications

Case Scenario:
Weekly missed visit notifications were critical for CMS compliance, but the process was outdated and manual. Healthcare teams had to extract provider rosters, generate and split PDFs, fax individual reports via OpenText, and manually upload files to patient charts in GLS. Managing 5,000 missed visits weekly across 217 providers, the organization was burning manual hours annually, risking delays and non-compliance.

Solution:
Novatio introduced an end-to-end intelligent automation services solution integrating directly with GLS and OpenText. Using Communication Mining and Intelligent Document Processing, the bots extracted visit data, auto-split reports, consolidated faxes, and updated patient records, all while maintaining complete auditability and exception handling.

Impact:

  • Saved ~18,800 manual hours annually
  • Ensured CMS compliance with timely, automated notifications
  • Reduced administrative fatigue with consolidated communication
  • Enabled full audit trails for regulatory transparency and risk mitigation

Automating Claims Status Checks for Scalable RCM Efficiency

Case Scenario:
A major healthcare provider’s Revenue Cycle Management (RCM) team was overwhelmed by the manual burden of checking claim statuses, close to 50,000 every month. Staff had to log into portals like NaviNet and Availity, extract status updates, and manually enter the data into GLS systems. The process consumed over 30,000 hours annually in repetitive tasks, risking data errors and delaying downstream workflows.

Solution:
Novatio implemented intelligent automation services to streamline claims processing. The solution deployed bots to automate claim data extraction, portal navigation, and real-time integration with GLS. Through Business Process Automation, the system delivered seamless updates and triggered manual intervention only for exceptions improving both speed and accuracy.

Impact:

  • Reduced processing time from 3 minutes to mere seconds per claim
  • Freed 60+ FTEs to focus on analytics and exception resolution
  • Enhanced data accuracy by eliminating manual errors
  • Saved over 30,000 hours annually boosting overall RCM productivity

Enhancing Serialization Compliance with Agentic AI

Case Scenario:
Weekly missed visit notifications were critical for CMS compliance, but the process was outdated and manual. Healthcare teams had to extract provider rosters, generate and split PDFs, fax individual reports via OpenText, and manually upload files to patient charts in GLS. Managing 5,000 missed visits weekly across 217 providers, the organization was burning manual hours annually, risking delays and non-compliance.

Solution:
Novatio introduced an end-to-end intelligent automation services solution integrating directly with GLS and OpenText. Using Communication Mining and Intelligent Document Processing, the bots extracted visit data, auto-split reports, consolidated faxes, and updated patient records, all while maintaining complete auditability and exception handling.

Impact:

  • Saved ~18,800 manual hours annually
  • Ensured CMS compliance with timely, automated notifications
  • Reduced administrative fatigue with consolidated communication
  • Enabled full audit trails for regulatory transparency and risk mitigation
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Real Results, Real Impact: Business Narratives That Inspire

Automating Cash Match – Faster Reconciliation, Zero Errors

Explore how Novatio’s automation bots eliminated manual cash matching—boosting accuracy, accelerating reconciliation, and saving valuable finance hours.

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Automating Supplier ID Creation to Eliminate Manual Bottlenecks

Discover how a global enterprise streamlined supplier ID creation—saving 15 minutes per request and reducing AP workload.

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From Delays to Efficiency – Transform Claims Processing with Automation

Explore how a healthcare IT provider automated claims statusing across top portals—saving 14,000 hours and up to $700K annually.

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Transform Supply Chain Operations with AI-Powered PO Automation

Discover how AI-powered PO automation helped a global IT firm eliminate manual effort, boost accuracy, and save over $330K annually.

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Explore More Success Stories

Expert in Action: Transforming Businesses with Intelligent Automation

Murugavel Dhanavel
Murugavel Dhanavel

Director- Intelligent Automation – Novatio Solutions

Murugavel is a seasoned technology leader with over a decade of experience spearheading digital transformation initiatives through intelligent automation and AI driven solutions. With deep expertise across a broad spectrum of automation platforms and GenAI, he has successfully led the end-to-end implementation of Automation Center of Excellence for enterprise clients across diverse industries, including telecom, manufacturing, banking, and healthcare. Murugavel is known for driving innovation and automation strategy that deliver measurable business value, solving complex challenges and optimizing operations. He is passionate about empowering organizations to realize their automation potential and continuously seeks opportunities to mentor emerging talent.

Accelerate Growth with Intelligent Automation

Automate testing, streamline document processing, and transform conversations into actionable insights. Unlock unparalleled efficiency and accuracy to elevate your workflows.
Drive Transformation Today

Solutions

Artificial Intelligence

SAP Supply Chain & Compliance

Services

Industries

About Us

Get in Touch

North America

Novatio Solutions LLC     
6675 Westwood BLVD,
Suite 230
Orlando, FL 32821
USA

+1 888-287-4146

Europe

Otto-Beck-Straße
21-25,68165
Mannheim
Germany

India

UrbanWrk Pvt Ltd,
The Statement,
Golf Course Road,
Sector 43, Gurgaon
Haryana

India

G-1, Door No. 4/608
V.O.C. Street
Perungudi, Kottivakkam
Chennai, Tamil Nadu 

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Empower your contact center with AI-powered customer service and intelligent workforce automation to reduce call volumes, improve service quality, and drive better customer satisfaction with real-time call insights and sentiment analysis.

Our fully managed AI lifecycle services guarantee that your Conversational AI for business solution scales with evolving business needs while ensuring security, compliance, and operational efficiency.
We continuously monitor and optimize AI performance through conversational analytics, A/B testing, and model retraining to ensure high accuracy, efficiency, and long-term business success.
Our AI-powered IVR automation and intelligent call deflection solutions seamlessly integrate with your telephony infrastructure, including SIP systems and cloud contact centers, optimizing customer interactions.
From the full-scale development and deployment of Conversational AI technology to seamless integration with your existing infrastructure, we ensure smooth and scalable solutions that enhance AI-powered customer service and automate workflows efficiently.
We guide your AI adoption journey with assessments, strategic roadmaps, and conversational AI design expertise, focusing on real business outcomes. Our solutions include use case identification and business-driven ROI modeling for impactful AI for customer engagement implementations.
Custom-built voice AI assistants, chatbots, and AI-powered IVR systems are designed to meet your unique business needs. Our solutions optimize customer interactions and enhance human productivity with advanced AI for customer engagement capabilities.
We tailor AI solutions for marketing and industry-specific needs with deep domain knowledge. Our vertical solutions automate processes, enhance decision-making, and deliver tangible results, turning Generative AI models into competitive advantage within your unique operational context.
Accelerate innovation with our fully managed Generative AI platform solutions. From AI content generation to seamless integration, we handle model selection, fine-tuning, and deployment, delivering secure, production-ready solutions that empower your enterprise with advanced Generative AI models.
We guide you through the maze of hype and promise of Generative AI for enterprise. Our team identifies high-impact use cases, aligns them with your business goals, and develops a clear roadmap. From Custom AI models for business to responsible AI governance, we ensure your journey is strategic, ethical, and scalable.
Empower your contact center with AI-powered customer service and intelligent workforce automation to reduce call volumes, improve service quality, and drive better customer satisfaction with real-time call insights and sentiment analysis.
Our fully managed AI lifecycle services guarantee that your Conversational AI for business solution scales with evolving business needs while ensuring security, compliance, and operational efficiency.
We continuously monitor and optimize AI performance through conversational analytics, A/B testing, and model retraining to ensure high accuracy, efficiency, and long-term business success.
Real-time view of test results, batch record reviews, deviation status, shelf-life checks, and batch genealogy, consolidated for confident decision-making.
Facilitate seamless exchange and execution of subcontracting purchase orders for external clinical finished goods (CFG) production, improving collaboration with research and manufacturing partners.
Achieve detailed visibility down to site and kit ID levels. Support picking, packing, repackaging, and integrating third-party logistics through GS1-compliant interfaces.
Manage medication lists for both open and blind serialized trials, including batch allocation and expiry date tracking. Support internal packaging, external labeling, and efficient shelf-life management aligned with GxP standards.
Perform precise demand calculations and simulate multiple scenarios based on projected or actual subject enrollment and visit data. Continuously compare plans against actual enrollment to optimize supply predictions, minimizing shortages and waste.
Easily maintain clinically relevant parameters, support diverse study types, and seamlessly integrate with any IRT system. Streamline digital approval workflows before and throughout clinical trials.
Centralize product serial numbers and seamlessly meet country-specific serialization and reporting mandates with built-in regulatory compliance support.
Capture and store high volumes of objects, events, and business transactions, enabling on-demand reporting for deeper analysis and informed decision-making.
Integrate seamlessly with ERP, WMS, and packaging lines using the Warehouse Integration Toolkit to streamline logistics and enable end-to-end operational efficiency.
Track and manage serial numbers, sequential or randomized and their aggregations across the supply chain for complete traceability.
Seamlessly integrate master and transactional data with ERP and warehouse systems while capturing serialized trade item events directly from packaging lines for accurate tracking.
Drills into batch genealogy, deviation logs, inspection lots, and regional approvals, delivering clarity and context for QPs.
Monitors supply chain compliance, artwork alignment, country-specific registrations, and upstream release requirements for end-to-end control.

With every transaction, the system learns patterns, fine-tunes thresholds, and reduces false alerts enhancing reliability over time.
With our tailored compliance monitoring services and system, you’re equipped to raise compliance standards and strengthen your competitive advantage.

Resolve high-frequency errors like master data mismatches and transactional sync failures using built-in automation, reducing manual bottlenecks.
Orchestrate corrective actions across platforms while leveraging communication mining to surface unresolved threads and coordinate responses efficiently.
Set process checkpoints with smart triggers that adjust thresholds automatically ensuring proactive alerts before compliance gaps widen.
Powered by GS1-trained AI, the system identifies and explains exceptions in real time, delivering contextual recommendations to drive faster resolution.
Monitor serialization data across SAP ERP, WMS, ATTP, Middleware, and ICH within a centralized dashboard,enabling holistic oversight and faster decision-making.
Coordinate globally, act locally. Enable seamless cell orchestration across regions, partners, and regulatory zones with a unified platform that supports real-time decision-making and agile response to disruptions.
Meet evolving global regulatory requirements with confidence. SAP CGTO provides audit-ready documentation, version control, and end-to-end trace logs, supporting transparency, governance, and faster regulatory approvals.
Ensure patient safety is embedded, not just monitored. Automated checks, exception alerts, and verified handoffs reduce human error and uphold therapy integrity in high-stakes, time-sensitive delivery environments.
Move beyond dated and fragmented processes that increase manual errors. SAP CGTO intelligently orchestrates cross-functional workflows, ensuring real-time coordination across systems, sites, and stakeholders, reducing cycle times and operational risk.
Gain granular visibility across the entire therapy lifecycle, from collection to administration, all while safeguarding Chain of Identity (COI) and Chain of Custody (COC) with built-in traceability that meets regulatory and clinical precision requirements.
Optimize complex cell and gene therapy supply chains with SAP CGTO for full end-to-end visibility and compliance. Maintain chain-of-identity (COI) and chain-of-custody (COC) integrity to minimize errors and maximize patient safety.
Learn More about CGTO
Ensure secure, compliant batch releases with real-time decision support through SAP BRH. Empower Qualified Persons with structured automation that accelerates release cycles while maintaining regulatory adherence.
Learn More about BRH
Protect product authenticity throughout the supply chain with SAP CORS. Gain complete traceability and transparency to meet stringent compliance and consumer safety standards, critical for effective digital supply chain solutions in regulated industries.
Learn More about SAP CORS
Enhance clinical trial supply efficiency with SAP ICSM’s real-time visibility and dynamic orchestration. Reduce waste, streamline stakeholder collaboration, and leverage intelligent forecasting to control costs and improve trial outcomes in life sciences.
Learn More about SAP ICSM
Facilitate seamless, secure data sharing across your extended supply network. SAP ICH provides unmatched visibility and collaboration capabilities, helping you maintain compliance while optimizing digital supply chain management through effortless partner integration.
Learn More about SAP ICH
Deliver comprehensive end-to-end product traceability while ensuring strict global regulatory compliance. SAP ATTP safeguards pharmaceutical supply chains by preventing counterfeit drugs, protecting brand integrity, and enhancing supply chain integrity with real-time visibility.
Learn More about SAP ATTP
We focus on applying AI Decision-making Tools to address specific pain points in industries such as healthcare, insurance, telecom, and customer service, enabling your business to operate with greater speed, accuracy, and intelligence.
We design scalable solutions using open frameworks and leading AI platforms, ensuring seamless integration with your existing technology for enhanced performance and scalability.
Move beyond traditional tools like chatbots and Automated Business Solutions to implement intelligent agents capable of advanced reasoning, decision-making, and task execution, unlocking new levels of productivity and insight.

Orchestrating transformation with confidence.
We help enterprises manage the human and operational aspects of transformation – ensuring seamless stakeholder alignment, training, governance, and adoption. Our structured approach enables resilient change and measurable business value.

Reliable, scalable, and intelligent managed support.
Our managed services ensure the ongoing performance and optimization of your SAP environments, AI workflows, and automation platforms. With 24/7 global support and proactive monitoring, we reduce operational overhead and drive continuous improvement.

Accelerate business transformation while delivering business value at every step Whether it’s SAP Supply Chain Transformation, AI/ML integration, or intelligent automation deployments, we manage the end-to-end complexities of enterprise-scale implementation with agility and precision – delivering scalable, secure, and compliant solutions.

Strategic guidance rooted deep in industry knowledge.
We help organizations define their digital transformation roadmap by aligning AI, automation, and SAP strategies with core business goals. From technology assessments to data-driven operating models, our advisory services lay the foundation for long-term success.

Build AI agents that adapt, reason, and deliver. Novatio’s AI business solutions automate end-to-end processes across dynamic enterprise environments. As an expert AI services provider, we enable scalable, intelligent automation for companies looking to unlock deeper efficiency and agility.
Go beyond automation and into creation. Our AI services leverage advanced foundation models to generate content, summarize data, and transform workflows making us one of the few AI development companies focused on real outcomes, not just experiments to initiate innovation.

Deliver smarter support and intuitive customer experiences with AI-powered chatbots, voice assistants, and agent assist tools. As a leading AI services company, Novatio builds AI solutions for business that reduce support costs, boost satisfaction, and streamline user engagement at scale.