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Map the Chaos, Mine the Opportunity: Process & Task Mining Made Smart

Connect the dots across systems and capture user-level actions with a mining software that reveals where effort leaks, where delays hide, and where automation can thrive. It’s process intelligence, refined, real, and ready for impact.
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Intelligence That Drives Execution, Not Just Observation

At Novatio, we specialize in transforming fragmented workflows into intelligent, data-backed operations. Using process mining and task mining, we help enterprises uncover hidden inefficiencies, process deviations, and automation opportunities, then move fast from insight to execution.

Implementation Services

Rapid Assessments with
Process & Task Mining

In less than four weeks, we deliver a clear baseline of how your operations actually run. By analyzing system event logs through process mining software and desktop-level actions via task mining software, we surface bottlenecks, rework loops, and manual overload across processes like P2P, O2C, and AP.

Program & Change Management

Strategy-to-Execution Automation Discovery

We go beyond dashboards. Every insight is paired with a data-driven automation roadmap, quantifying impact and prioritizing actions based on ROI. Whether you're scaling compliance in RCM or digitizing citizen services, we ensure intelligent automation is targeted, measurable, and aligned to business goals.

Managed Services

Continuous Monitoring and
Real-Time Optimization

Our services don't end at implementation. Through closed-loop execution and performance monitoring, we help teams act on live data, reduce delays, and keep processes resilient. It’s not just about process insights, it’s about sustainable, enterprise-wide transformation.

One Truth, Many Views: Our Approach to Deliver Impact

At Novatio, we don’t just monitor processes, we decode them. By unifying system-level process mining with user-level task mining, we provide a complete picture of how work actually happens.
Dual Intelligence, Single Source of Truth

Our approach combines process mining to map end-to-end workflows with task mining solution that captures user-level interactions. Achieve unfiltered process insights revealing the real story behind operational inefficiencies.

We synthesize insights from across platforms to create a digital mirror of your workflows. By simulating what-if scenarios and stress-testing bottlenecks, our process mining solution helps you plan change before it disrupts business.

Not all tasks are worth automating. We help you quantify manual workload, uncover high-effort/low-value steps, and focus automation where it pays off most, turning insight into clear, ROI-driven action.
Novatio’s task and process mining experts work iteratively with your teams to translate insights into transformation, keeping every recommendation aligned with business goals, compliance standards, and operational goals.

Beyond Dashboards: Business Gains with Process & Task Mining

While most solutions end at process visualization, Novatio drives full-cycle transformation. Our data-driven process transformation approach goes deeper to uncover real opportunities for automation and optimization. Here’s how we stand apart:

Jumpstart assessments deliver actionable process insights in under four weeks. With tailored optimization for sectors like healthcare, telecom, and public services, our domain experts use advanced process mining solutions to unlock rapid value from day one.

Our task mining software captures real-time user actions to identify cognitive load, redundant effort, and workflow deviations revealing what slows down your teams and where automation discovery should begin.
Every insight is mapped to a clear automation roadmap. With real-time monitoring and closed-loop triggers, our tools ensure you don’t just identify gaps; you close them. Organizations see 15-25% cost savings, 20-40% efficiency gains, and a 2-4x return on automation.

Real Results from Data-Driven Process Transformation

Delivering measurable impact across industries, from automation discovery to compliance improvement, our customers are unlocking faster, smarter, and more scalable operations.

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Less Manual Work, 30% Faster Results

By leveraging Novatio’s task mining solution for targeted automation and using our process mining capabilities to streamline workflows, enterprises reduce manual effort by 25% and accelerate processing times by 30% particularly in high-volume areas like accounts payable and claims operations.

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Industry-Wide Impact: Proven Savings and Compliance at Scale

From telecom to healthcare and the public sector, Novatio’s process mining and task mining solutions deliver real-world results.  Regulated industries saw 20-40% improvements in process compliance and audit readiness powered by deep process insights and targeted automation discovery.

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More Automation Opportunities Identified

By combining the power of process mining and task mining solutions, organizations uncover up to 50% more automation discovery potential across their operations. This synergy enables faster transformation, better resource allocation, and scalable process optimization across functions.

From Insight to Impact: Real-World Results

Accelerating Cash Flow and Eliminating Invoice Friction

Case Scenario
A healthcare provider struggled with slow invoice cycles, missed early payment discounts, and frequent duplicate payments. Manual interventions, fragmented workflows, and delayed approvals contributed to inefficiencies across the AP process.

Solution
Novatio deployed its process mining solution to examine system-level invoice flows and detect bottlenecks such as approval lags and rework loops. Simultaneously,task mining tool recorded user-level actions, uncovering repetitive data entry, manual validations, and deviations from standard procedures.

Impact

  • Invoice cycle time reduced by 35%
  • Manual effort decreased by 40%
  • Early payment discount capture improved by 25%
  • Duplicate invoice incidents dropped by 60%
  • Greater cash flow predictability and compliance

Improving Cycle Times and Reducing Rework in Customer Activation

Case Scenario
A major telecom provider faced customer dissatisfaction due to delayed activations, repeated technician dispatches, and inconsistent fulfillment timelines. Disconnected systems and lack of visibility made it difficult to manage the O2A (Order-to-Activate) lifecycle effectively.

Solution
Novatio’s process mining software mapped the entire O2A process from order capture to activation exposing rework from invalid orders, poor handoffs, and unautomated steps. Our task mining software provided granular insight into manual tasks and team-level variations.

Impact

  • Cycle time reduced by 32%
  • Repeat truck rolls cut by 40%
  • Fulfillment automation rate improved by 25%
  • On-time activations rose from 65% to 91%
  • Predictive monitoring enabled for high-risk orders

Accelerating Cash Flow and Eliminating Invoice Friction

Case Scenario
A healthcare provider struggled with slow invoice cycles, missed early payment discounts, and frequent duplicate payments. Manual interventions, fragmented workflows, and delayed approvals contributed to inefficiencies across the AP process.

Solution
Novatio deployed its process mining to examine system-level invoice flows and detect bottlenecks such as approval lags and rework loops. Simultaneously, our task mining solution recorded user-level actions, uncovering repetitive data entry, manual validations, and deviations from standard procedures.

Impact

  • Invoice cycle time reduced by 35%
  • Manual effort decreased by 40%
  • Early payment discount capture improved by 25%
  • Duplicate invoice incidents dropped by 60%
  • Greater cash flow predictability and compliance

Improving Cycle Times and Reducing Rework in Customer Activation

Case Scenario
A major telecom provider faced customer dissatisfaction due to delayed activations, repeated technician dispatches, and inconsistent fulfillment timelines. Disconnected systems and lack of visibility made it difficult to manage the O2A (Order-to-Activate) lifecycle effectively.

Solution
Novatio’s process mining software mapped the entire O2A process from order capture to activation exposing rework from invalid orders, poor handoffs, and unautomated steps. Our task mining software provided granular insight into manual tasks and team-level variations.

Impact

  • Cycle time reduced by 32%
  • Repeat truck rolls cut by 40%
  • Fulfillment automation rate improved by 25%
  • On-time activations rose from 65% to 91%
  • Predictive monitoring enabled for high-risk orders
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Impact in Action: Real Stories of Transformation

Unlocking End-to-End Supply Chain Agility with Process Mining

See how Novatio enabled end-to-end supply chain visibility without disrupting existing systems.

Read More

Optimizing Accounts Receivable in Life Sciences- Enhancing Cash Flow with Process Mining in AR

Explore how a global life sciences leader used Process Mining to reduce payment blocks by 45% and lower DSO by 18%.

Read More
Explore More Success Stories

Expert in Action: Turning Innovation into Execution

Srinath Ramgopal
Srinath Ramgopal

Technology Leader – Novatio Solutions

Srinath is an accomplished technology leader with over a decade of experience across GSIs and RSIs, driving business transformation through advanced automation and AI. He brings deep expertise in intelligent automation, agentic AI, conversational AI, process intelligence and orchestration, and generative AI. Having delivered scalable, high-impact solutions across healthcare, telecom, and retail, Srinath combines technical depth with strategic execution. He partners with clients to define forward-looking strategies, shape impactful solutions, and ensure measurable business outcomes through every stage of the transformation journey.

Identify Process Delays. Eliminate Them with Task & Process Mining

Gain from full visibility into workflows and user-level activity. Discover bottlenecks, optimize touchpoints, and turn process insights into real-world automation wins.
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Artificial Intelligence

SAP Supply Chain & Compliance

Services

Industries

About Us

Get in Touch

North America

Novatio Solutions LLC     
6675 Westwood BLVD,
Suite 230
Orlando, FL 32821
USA

+1 888-287-4146

Europe

Otto-Beck-Straße
21-25,68165
Mannheim
Germany

India

UrbanWrk Pvt Ltd,
The Statement,
Golf Course Road,
Sector 43, Gurgaon
Haryana

India

G-1, Door No. 4/608
V.O.C. Street
Perungudi, Kottivakkam
Chennai, Tamil Nadu 

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