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Driving Continuous Assurance:
Five Guys Achieves Scalable QA with
AI-Powered Test Automation

Challenge

Five Guys Enterprises, LLC, a global fast-casual restaurant chain with over 1,900 locations worldwide, relies heavily on its POS (Point of Sale) and Brink Reporting applications for seamless billing and accurate business insights. However, ensuring uninterrupted operations posed significant testing challenges: 

  • High dependency on manual testing: Over 1,880 hours annually were spent on repetitive front-end and back-end testing of POS and reporting workflows. 
  • Risk of business disruption: Any undetected defect in billing or reporting could directly affect store operations and customer experience. 
  • Complex test coverage requirements: Menu item entry, order flows, category-wise billing validations, and multi-level reporting checks had to be validated across multiple test cases. 
  •  Frequent updates: With regular application upgrades, regression testing became a bottleneck, delaying rollouts and increasing operational risk.  

 Recognizing the need for a scalable and reliable automation-first testing approach, Five Guys partnered with Novatio Solutions to implement test automation solutions. 

Solution

Novatio Solutions partnered with Five Guys to deliver a future-ready test automation framework using UiPath Test Suite, ensuring speed, accuracy, and flexibility in QA.  

  • Continuous Digital Assurance: Through a strong partnership with Novatio Solutions and UiPath, Five Guys embedded automation-led assurance into its mission-critical POS and reporting systems—delivering reliability, scalability, and speed across its global operations. 
  • Enterprise-Grade Quality at Scale: Established a standardized, error-free QA process for every POS and Brink upgrade, ensuring consistent performance and eliminating the risk of disruptions in billing or reporting. 
  • Agility Through Automation: By reducing QA overhead and accelerating release cycles, Five Guys gained the flexibility to innovate faster, improving time-to-market for critical updates and customer-facing enhancements.  
"At Five Guys, we recognized that automated application testing was essential to keep pace with frequent updates and enhancements to our POS system. By partnering with Novatio Solutions and leveraging the UiPath platform, we’ve transformed our testing process—delivering faster, more thorough, and highly reliable results. This approach ensures minimal disruption to store operations during system upgrades. Novatio has proven to be a trusted strategic partner, consistently going above and beyond to create measurable value for Five Guys"
MJ Worsham
Vice President, Restaurant Technology
Five Guys
  • Exponential Efficiency Gains: Achieved 400% improvement in testing cycle time, freeing valuable resources from manual regression testing and redirecting them toward higher-value business initiatives.  
  • Proactive Risk Management: Automated testing enabled early bug detection before changes reached production in POS application, mitigating risks and preventing unexpected disruptions.  
  • Precision and Accuracy: UiPath Test Bots delivered consistent, repeatable results, eliminating human error from repetitive testing and ensuring high-quality outcomes every time. 
Explore the Solution

Results

Continuous assurance achieved for mission-critical POS and reporting systems using UiPath Test Bots.

Reliable, scalable, and high-performance testing delivered across Five Guys’ global operations enterprise-wide.

A standardized error-free QA framework implemented for all POS and Brink upgrades.

Lowered QA overhead while enabling faster, predictable, and more reliable release cycles.

Proof Points ​

Annual manual testing hours eliminated, replaced with automation

0

Efficiency gains achieved, drastically reducing testing cycle time with zero business disruption​

0 %

About the Organization

Five Guys Enterprises, LLC is a global fast-casual restaurant chain best known for its fresh, made-to-order hamburgers, hot dogs, and hand-cut fries. Headquartered in Alexandria, Virginia, Five Guys operates more than 1,900 locations worldwide, delivering a consistent and high-quality customer experience across its global footprint.

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