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Optimizing Accounts Receivable in Life Sciences- Enhancing Cash Flow with Process Mining in AR

Challenge

A global life sciences organization faced increasing delays in customer payments, leading to a negative impact on working capital and compliance risk in regulated markets. Root issues included unresolved payment blocks, fragmented approval chains, and inconsistent dispute resolution practices across regions.

Objective

Reduce Days Sales Outstanding (DSO), accelerate collections, and improve financial visibility while maintaining compliance with industry regulations.

Solution

Novatio applied process mining on AR and billing event logs to identify and visualize inefficiencies in the collections process. Key findings included high volume of payment blocks due to outdated customer master data, duplicate disputes, and region-specific approval variations. Novatio also introduced real-time dashboards and KPI tracking to highlight high-risk accounts and automate escalation flows.

Outcomes

  • Reduced payment blocks by 45%
  • Improved on-time payments by 30%
  • Lowered DSO by 18%
  • Enabled real-time visibility into blocked and high-risk invoices
  • Enhanced compliance and audit readiness across AR processes

*Results described on the website are based on specific engagement and may vary depending on environment and implementation.

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