Challenge:
Tender management is often time-consuming and prone to errors when handled manually. Organizations relying on such processes face inefficiencies, delays, and communication bottlenecks.
A leading engineering firm struggled with these challenges. Logging into ETA-Teams, retrieving tender details, and comparing changes took excessive time. Processing 150 records daily required 31 hours of FTE time, straining resources. Repetitive tasks led to errors, impacting data accuracy and timely decision-making.
Objective / Need:
- Optimize tender processing through automation to reduce manual workload.
- Improve accuracy, reduce delays, and ensure timely communication of tender updates.
- Enhance scalability to accommodate growing tender volumes without adding FTEs.
Solution:
To address these challenges, the firm partnered with Novatio to implement an Intelligent Automation solution through Tender Automation. The BOT was designed to securely log into the system, systematically retrieve relevant data, and identify records that met predefined criteria.
The automation solution extracted key tender details, compared current data with historical records to detect changes, and meticulously documented findings. It then generated automated reports to notify the business team, ensuring timely communication of updates. By eliminating manual intervention, the solution significantly enhanced processing efficiency and data accuracy.
Outcomes:
Time Savings: Automated processing eliminated the need for 31 hours of FTE time per day, allowing resources to be reallocated to higher-value tasks.
Cost Efficiency: Reduced labor costs by optimizing workforce utilization and shifting focus to strategic activities.
Improved Accuracy: Eliminated manual errors, ensuring consistent and reliable tender data retrieval and reporting.
Scalability: The solution seamlessly scales to accommodate additional SCACs and increased tender volumes without adding FTEs.
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