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Healthcare & Life Sciences

Healthcare & Life Science Automation: Revolutionizing Efficiency and Innovation

Reimagine your life sciences supply chain with AI-powered efficiency, speeding up cycles, minimizing risks, and fast-tracking personalized therapies.

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Industry Solutions – Automating Smarter, Swifter and Superior Outcomes

The healthcare and life sciences industries face rising complexity, costs and regulatory pitfalls, making intelligent automation in healthcare a must have. From RPA in healthcare to Generative AI healthcare, Novatio has organizations covered while tackling these challenges head-on. By leveraging AI, automation, and process intelligence, we streamline clinical operations, ensure compliance, and accelerate innovation across the life sciences supply chain.

In healthcare, we optimize revenue cycles, improve patient access, and minimize administrative overhead.

In life sciences, we simplify clinical trials, digitize regulatory processes, and transform pharmacovigilance and product traceability, paving the way for swifter and smarter solutions.

Setting the Standard–
Precision, Speed and a Dash of Genius

At Novatio, we leverage life science automation to develop solutions that ensure enhanced precision and faster deployment. Our specialized training in healthcare automation equips teams to streamline operations and minimize errors, driving efficiency across clinical and operational processes.
Our platform, built on GCP and integrated with SAP modules such as ICSM, ATTP, BRH, and CGTO, provides a scalable, secure infrastructure. This ensures compliance and scalability, enabling life sciences supply chain management to grow and adapt without sacrificing security or operational integrity.
We combine RPA in healthcare, conversational AI for healthcare, and generative AI healthcare to deliver a seamless end-to-end transformation. This unified approach addresses clinical, operational, and compliance challenges, accelerating the journey to smarter, more efficient healthcare and life sciences operations.
With a dedicated Life Sciences Center of Excellence (COE), Novatio offers unparalleled expertise in clinical supply management, traceability, and cell & gene therapy orchestration. Through SAP-led digital transformation, we accelerate outcomes, helping organizations achieve industry-leading efficiency and innovation.
As a recognized thought leader, Novatio partners with SAP’s Life Sciences team to deliver specialized solutions including ATTP, ICH, CGTO, ICSM, and BRH. Our global team brings the most comprehensive expertise across life sciences industry processes, supply chain management, and best practices, ensuring that you are always ahead of the curve in optimizing your workflows.
Our accelerators feature pre-configured solutions, best practice templates, functional and technical assets, and innovation toolkits that drastically reduce implementation time. These tools foster rapid adoption of intelligent automation in healthcare, AI, and process intelligence, enabling faster innovation and superior supply chain efficiency.
Precision and Speed in Solution Deployment Scalable, Secure Infrastructure Unified Automation Strategy for End-to-End Transformation
At Novatio, we leverage life science automation to develop solutions that ensure enhanced precision and faster deployment. Our specialized training in healthcare automation equips teams to streamline operations and minimize errors, driving efficiency across clinical and operational processes.
Transformation Partner
Our platform, built on GCP and integrated with SAP modules such as ICSM, ATTP, BRH, and CGTO, provides a scalable, secure infrastructure. This ensures compliance and scalability, enabling life sciences supply chain management to grow and adapt without sacrificing security or operational integrity.
Strategic Alliances
We combine RPA in healthcare, conversational AI for healthcare, and generative AI healthcare to deliver a seamless end-to-end transformation. This unified approach addresses clinical, operational, and compliance challenges, accelerating the journey to smarter, more efficient healthcare and life sciences operations.
Comprehensive Services
With a dedicated Life Sciences Center of Excellence (COE), Novatio offers unparalleled expertise in clinical supply management, traceability, and cell & gene therapy orchestration. Through SAP-led digital transformation, we accelerate outcomes, helping organizations achieve industry-leading efficiency and innovation.
Faster Time to Value
As a recognized thought leader, Novatio partners with SAP’s Life Sciences team to deliver specialized solutions including ATTP, ICH, CGTO, ICSM, and BRH. Our global team brings the most comprehensive expertise across life sciences industry processes, supply chain management, and best practices, ensuring that you are always ahead of the curve in optimizing your workflows.
Client-Centric Culture
Our accelerators feature pre-configured solutions, best practice templates, functional and technical assets, and innovation toolkits that drastically reduce implementation time. These tools foster rapid adoption of intelligent automation in healthcare, AI, and process intelligence, enabling faster innovation and superior supply chain efficiency.
Thought Leadership
A structured approach to program and change management ensures predictability, accountability, and stakeholder alignment at every stage
Delivery Excellence
Specialized Expertise from Our Life Sciences COE Strategic Partnership & Global Expertise Accelerators for Rapid Innovation

Key Data & Insights– Proof in the Numbers

Trusted Partner to Leading Healthcare Organizations

A proven track record of accelerating digital transformation for top healthcare providers and payers through AI-powered innovation.

Ready-to-Use Accelerators

Deploy industry-specific life science automation solutions fast with pre-configured templates, tools, and accelerators tailored for optimal results.

Experts in Healthcare Solutions

Our healthcare automation experts bring unmatched knowledge in business processes, AI, application development, and technology, driving innovation and efficiency.

Industry Thought Leader

A recognized expert in life science automation, actively educating clients on end-to-end business processes. We’re deeply embedded in forums like HIMSS and HFMA, shaping the future of RPA in healthcare and generative AI healthcare.

Global Delivery Model

Achieve exceptional quality and high customer satisfaction while optimizing costs through our global delivery model, ensuring efficiency and scalability for healthcare and life sciences businesses.

50+ Life Sciences Projects Delivered

Led over 50 life sciences supply chain projects in Track & Trace and played a pivotal role in the early stages of ICSM and CGTO implementation, setting the bar for intelligent automation in healthcare.

Industry Application of Healthcare Automation

Simplifying Healthcare's Revenue Cycle with Intelligent Automation

Case Scenario:
Healthcare organizations face significant challenges in managing the complexity of the revenue cycle, including billing, coding, and reimbursement. The intricacies of multiple payers, shifting coding requirements, and stringent regulatory mandates often result in delayed or denied payments, putting pressure on cash flow and impacting profitability. These inefficiencies leave healthcare providers falling short to keep up, ultimately affecting their bottom line.

Solution:
Novatio’s Intelligent Automation in healthcare transforms the entire revenue cycle. By automating key processes like eligibility verification, prior authorizations, claim status, appeals, and denials management, we streamline every step of the cycle. Our healthcare automation solutions ensure accuracy and speed, reducing human error, accelerating reimbursements, and improving overall cycle efficiency.

Impact:

  • Reduced Errors & Faster Reimbursements: By automating claim submission and denial management, our solution ensures fewer errors and faster payment processing.
  • Increased Efficiency & Cash Flow: Healthcare providers experience quicker claim resolutions, enhancing cash flow and revenue cycle performance.
  • Improved Operational Efficiency: The automation of routine tasks like eligibility checks and prior authorizations leads to significant time savings and optimized resource allocation.


This approach not only simplifies life sciences automation within the revenue cycle but also helps healthcare providers improve profitability and stay ahead in an increasingly complex industry.

Simplifying Healthcare's Revenue Cycle with Intelligent Automation

Case Scenario
Healthcare organizations face significant challenges in managing the complexity of the revenue cycle, including billing, coding, and reimbursement. The intricacies of multiple payers, shifting coding requirements, and stringent regulatory mandates often result in delayed or denied payments, putting pressure on cash flow and impacting profitability. These inefficiencies leave healthcare providers falling short to keep up, ultimately affecting their bottom line.
Novatio’s Intelligent Automation in healthcare transforms the entire revenue cycle. By automating key processes like eligibility verification, prior authorizations, claim status, appeals, and denials management, we streamline every step of the cycle. Our healthcare automation solutions ensure accuracy and speed, reducing human error, accelerating reimbursements, and improving overall cycle efficiency.
  • Reduced Errors & Faster Reimbursements: By automating claim submission and denial management, our solution ensures fewer errors and faster payment processing.
  • Increased Efficiency & Cash Flow: Healthcare providers experience quicker claim resolutions, enhancing cash flow and revenue cycle performance.
  • Improved Operational Efficiency: The automation of routine tasks like eligibility checks and prior authorizations leads to significant time savings and optimized resource allocation.
This approach not only simplifies life sciences automation within the revenue cycle but also helps healthcare providers improve profitability and stay ahead in an increasingly complex industry.

Real-World Impact: See How Our Solutions Drive Success

Discover how life science automation and healthcare automation are transforming businesses and accelerating growth.

AI-Driven Chatbot Revolutionizes Customer Experience for Leading Mobility Solutions Provider

Discover how Novatio’s AI-powered chatbot revolutionized customer experience with intelligent product recommendations, instant support, and seamless dealer connectivity.

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AI-Powered Innovation: Revolutionizing Customer Support Cutting Costs, Elevating Service: Novatio’s AI Impact

Discover how Novatio’s AI-powered voice bots transformed call center operations by deflecting up to 800,000 calls annually and enhancing self-service efficiency.

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From streamlining workflows to enhancing patient engagement, healthcare automation is the future. Let us help you get there faster.
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Empower your contact center with AI-powered customer service and intelligent workforce automation to reduce call volumes, improve service quality, and drive better customer satisfaction with real-time call insights and sentiment analysis.

Our fully managed AI lifecycle services guarantee that your Conversational AI for business solution scales with evolving business needs while ensuring security, compliance, and operational efficiency.
We continuously monitor and optimize AI performance through conversational analytics, A/B testing, and model retraining to ensure high accuracy, efficiency, and long-term business success.
Our AI-powered IVR automation and intelligent call deflection solutions seamlessly integrate with your telephony infrastructure, including SIP systems and cloud contact centers, optimizing customer interactions.
From the full-scale development and deployment of Conversational AI technology to seamless integration with your existing infrastructure, we ensure smooth and scalable solutions that enhance AI-powered customer service and automate workflows efficiently.
We guide your AI adoption journey with assessments, strategic roadmaps, and conversational AI design expertise, focusing on real business outcomes. Our solutions include use case identification and business-driven ROI modeling for impactful AI for customer engagement implementations.
Custom-built voice AI assistants, chatbots, and AI-powered IVR systems are designed to meet your unique business needs. Our solutions optimize customer interactions and enhance human productivity with advanced AI for customer engagement capabilities.
We tailor AI solutions for marketing and industry-specific needs with deep domain knowledge. Our vertical solutions automate processes, enhance decision-making, and deliver tangible results, turning Generative AI models into competitive advantage within your unique operational context.
Accelerate innovation with our fully managed Generative AI platform solutions. From AI content generation to seamless integration, we handle model selection, fine-tuning, and deployment, delivering secure, production-ready solutions that empower your enterprise with advanced Generative AI models.
We guide you through the maze of hype and promise of Generative AI for enterprise. Our team identifies high-impact use cases, aligns them with your business goals, and develops a clear roadmap. From Custom AI models for business to responsible AI governance, we ensure your journey is strategic, ethical, and scalable.
Empower your contact center with AI-powered customer service and intelligent workforce automation to reduce call volumes, improve service quality, and drive better customer satisfaction with real-time call insights and sentiment analysis.
Our fully managed AI lifecycle services guarantee that your Conversational AI for business solution scales with evolving business needs while ensuring security, compliance, and operational efficiency.
We continuously monitor and optimize AI performance through conversational analytics, A/B testing, and model retraining to ensure high accuracy, efficiency, and long-term business success.
Real-time view of test results, batch record reviews, deviation status, shelf-life checks, and batch genealogy, consolidated for confident decision-making.
Facilitate seamless exchange and execution of subcontracting purchase orders for external clinical finished goods (CFG) production, improving collaboration with research and manufacturing partners.
Achieve detailed visibility down to site and kit ID levels. Support picking, packing, repackaging, and integrating third-party logistics through GS1-compliant interfaces.
Manage medication lists for both open and blind serialized trials, including batch allocation and expiry date tracking. Support internal packaging, external labeling, and efficient shelf-life management aligned with GxP standards.
Perform precise demand calculations and simulate multiple scenarios based on projected or actual subject enrollment and visit data. Continuously compare plans against actual enrollment to optimize supply predictions, minimizing shortages and waste.
Easily maintain clinically relevant parameters, support diverse study types, and seamlessly integrate with any IRT system. Streamline digital approval workflows before and throughout clinical trials.
Centralize product serial numbers and seamlessly meet country-specific serialization and reporting mandates with built-in regulatory compliance support.
Capture and store high volumes of objects, events, and business transactions, enabling on-demand reporting for deeper analysis and informed decision-making.
Integrate seamlessly with ERP, WMS, and packaging lines using the Warehouse Integration Toolkit to streamline logistics and enable end-to-end operational efficiency.
Track and manage serial numbers, sequential or randomized and their aggregations across the supply chain for complete traceability.
Seamlessly integrate master and transactional data with ERP and warehouse systems while capturing serialized trade item events directly from packaging lines for accurate tracking.
Drills into batch genealogy, deviation logs, inspection lots, and regional approvals, delivering clarity and context for QPs.
Monitors supply chain compliance, artwork alignment, country-specific registrations, and upstream release requirements for end-to-end control.

With every transaction, the system learns patterns, fine-tunes thresholds, and reduces false alerts enhancing reliability over time.
With our tailored compliance monitoring services and system, you’re equipped to raise compliance standards and strengthen your competitive advantage.

Resolve high-frequency errors like master data mismatches and transactional sync failures using built-in automation, reducing manual bottlenecks.
Orchestrate corrective actions across platforms while leveraging communication mining to surface unresolved threads and coordinate responses efficiently.
Set process checkpoints with smart triggers that adjust thresholds automatically ensuring proactive alerts before compliance gaps widen.
Powered by GS1-trained AI, the system identifies and explains exceptions in real time, delivering contextual recommendations to drive faster resolution.
Monitor serialization data across SAP ERP, WMS, ATTP, Middleware, and ICH within a centralized dashboard,enabling holistic oversight and faster decision-making.
Coordinate globally, act locally. Enable seamless cell orchestration across regions, partners, and regulatory zones with a unified platform that supports real-time decision-making and agile response to disruptions.
Meet evolving global regulatory requirements with confidence. SAP CGTO provides audit-ready documentation, version control, and end-to-end trace logs, supporting transparency, governance, and faster regulatory approvals.
Ensure patient safety is embedded, not just monitored. Automated checks, exception alerts, and verified handoffs reduce human error and uphold therapy integrity in high-stakes, time-sensitive delivery environments.
Move beyond dated and fragmented processes that increase manual errors. SAP CGTO intelligently orchestrates cross-functional workflows, ensuring real-time coordination across systems, sites, and stakeholders, reducing cycle times and operational risk.
Gain granular visibility across the entire therapy lifecycle, from collection to administration, all while safeguarding Chain of Identity (COI) and Chain of Custody (COC) with built-in traceability that meets regulatory and clinical precision requirements.
Optimize complex cell and gene therapy supply chains with SAP CGTO for full end-to-end visibility and compliance. Maintain chain-of-identity (COI) and chain-of-custody (COC) integrity to minimize errors and maximize patient safety.
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Ensure secure, compliant batch releases with real-time decision support through SAP BRH. Empower Qualified Persons with structured automation that accelerates release cycles while maintaining regulatory adherence.
Learn More about BRH
Protect product authenticity throughout the supply chain with SAP CORS. Gain complete traceability and transparency to meet stringent compliance and consumer safety standards, critical for effective digital supply chain solutions in regulated industries.
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Enhance clinical trial supply efficiency with SAP ICSM’s real-time visibility and dynamic orchestration. Reduce waste, streamline stakeholder collaboration, and leverage intelligent forecasting to control costs and improve trial outcomes in life sciences.
Learn More about SAP ICSM
Facilitate seamless, secure data sharing across your extended supply network. SAP ICH provides unmatched visibility and collaboration capabilities, helping you maintain compliance while optimizing digital supply chain management through effortless partner integration.
Learn More about SAP ICH
Deliver comprehensive end-to-end product traceability while ensuring strict global regulatory compliance. SAP ATTP safeguards pharmaceutical supply chains by preventing counterfeit drugs, protecting brand integrity, and enhancing supply chain integrity with real-time visibility.
Learn More about SAP ATTP
We focus on applying AI Decision-making Tools to address specific pain points in industries such as healthcare, insurance, telecom, and customer service, enabling your business to operate with greater speed, accuracy, and intelligence.
We design scalable solutions using open frameworks and leading AI platforms, ensuring seamless integration with your existing technology for enhanced performance and scalability.
Move beyond traditional tools like chatbots and Automated Business Solutions to implement intelligent agents capable of advanced reasoning, decision-making, and task execution, unlocking new levels of productivity and insight.

Orchestrating transformation with confidence.
We help enterprises manage the human and operational aspects of transformation – ensuring seamless stakeholder alignment, training, governance, and adoption. Our structured approach enables resilient change and measurable business value.

Reliable, scalable, and intelligent managed support.
Our managed services ensure the ongoing performance and optimization of your SAP environments, AI workflows, and automation platforms. With 24/7 global support and proactive monitoring, we reduce operational overhead and drive continuous improvement.

Accelerate business transformation while delivering business value at every step Whether it’s SAP Supply Chain Transformation, AI/ML integration, or intelligent automation deployments, we manage the end-to-end complexities of enterprise-scale implementation with agility and precision – delivering scalable, secure, and compliant solutions.

Strategic guidance rooted deep in industry knowledge.
We help organizations define their digital transformation roadmap by aligning AI, automation, and SAP strategies with core business goals. From technology assessments to data-driven operating models, our advisory services lay the foundation for long-term success.

Build AI agents that adapt, reason, and deliver. Novatio’s AI business solutions automate end-to-end processes across dynamic enterprise environments. As an expert AI services provider, we enable scalable, intelligent automation for companies looking to unlock deeper efficiency and agility.
Go beyond automation and into creation. Our AI services leverage advanced foundation models to generate content, summarize data, and transform workflows making us one of the few AI development companies focused on real outcomes, not just experiments to initiate innovation.

Deliver smarter support and intuitive customer experiences with AI-powered chatbots, voice assistants, and agent assist tools. As a leading AI services company, Novatio builds AI solutions for business that reduce support costs, boost satisfaction, and streamline user engagement at scale.