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Public Sector / Government

AI-Powered Solutions for Public Sector Excellence

A game-changer for government efficiency that cuts through red tape, enhancing service delivery, and boosting trust, AI in the public sector is the smartest way to help government agencies serve citizens faster, better, and with a lot more clarity.

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Efficiency That Counts & Transforms

At Novatio, we empower government agencies with AI in the public sector to revamp operations and enhance citizen services. As a trusted Google Partner in Generative AI solutions, we combine deep industry knowledge in multiple sectors and advanced technical expertise to drive impactful results. Our government AI solutions streamline workflows, automate complex processes, and improve decision-making, ensuring faster, more efficient services for the public.
We harness the power of Google Cloud and Vertex AI to deliver scalable, secure, and efficient AI-driven solutions that evolve with your mission. Novatio ensures that your organization stays ahead in the digital transformation journey while enhancing the quality of services delivered to citizens.

Powered Workflow Automation: Streamline operations and reduce manual effort, driving operational efficiency.

Advanced Claim Accuracy Solutions: Improve the accuracy of claims processing and decision-making.

Faster Citizen Services: Leverage AI in government sector tools to accelerate service delivery while ensuring compliance and transparency.

Accelerate with AI

AI in the Public Sector: Innovation That Works for You

At Novatio, we understand that public sector automation and innovation require more than just generic solutions. Our AI in the public sector solutions are tailored to enhance processes, and align with your long-term goals. We don’t just deploy technology, we deliver systems that grow with your mission and drive real-world impact.

From comprehensive consulting to full-scale implementation, our approach ensures integration at every step. We leverage prototyping, client-specific configurations, iterative testing, and performance monitoring to deliver solutions that truly make a difference.
Our expertise in government AI solutions for sectors like labor, unemployment insurance, and public services sets us apart. With dedicated teams of certified experts in Generative AI, Conversational AI, and Intelligent Automation, we are recognized for delivering innovative accelerators and successful outcomes.

Novatio’s AI in government sector solutions, like the AI Adjudication Assistant and Mentor & Training Tool, are designed to streamline processes and elevate workforce capabilities. These purpose-built tools enhance adjudication workflows, optimize staff development, and improve service quality, ensuring your organization remains agile and efficient in today’s fast-evolving landscape.

From Strategy to Execution: Public Sector Automation and Innovation

Industry Thought Leaders

Recognized for our deep expertise in public sector automation and innovation, we bring unparalleled experience to drive impactful AI in government sector solutions. With a thorough understanding of the complexities involved in contracting with government entities, we ensure the most effective and seamless solutions tailored to your needs.

Ready-to-Use Accelerators

Novatio’s AI-driven tools, such as the AI Adjudication Assistant, capture and analyze relevant data from various parties involved in the adjudication process, streamlining claim decision-making and improving efficiency. Our Mentor and Training Tool enhances workforce training by providing valuable insights into learning trends, helping to optimize overall workforce performance.

Global Delivery Model

Our global delivery model combines exceptional quality with cost optimization, ensuring scalability and efficiency. With onshore teams available, we guarantee seamless integration of AI in the public sector, supporting the successful delivery of high-quality government AI solutions that meet your specific needs while maintaining high customer satisfaction.

Redefining Public Services: Empowering Citizens, Agencies & Communities

Discover how cutting-edge technology is reshaping government operations, boosting efficiency, and creating better outcomes for citizens and agencies alike. With AI in the public sector, we’re transforming into a world that’s faster, more diligent, and citizen-friendly.
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Orlando, USA
6675 Westwood BLVD, Suite 230
Orlando, FL 32821

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Empower your contact center with AI-powered customer service and intelligent workforce automation to reduce call volumes, improve service quality, and drive better customer satisfaction with real-time call insights and sentiment analysis.

Our fully managed AI lifecycle services guarantee that your Conversational AI for business solution scales with evolving business needs while ensuring security, compliance, and operational efficiency.
We continuously monitor and optimize AI performance through conversational analytics, A/B testing, and model retraining to ensure high accuracy, efficiency, and long-term business success.
Our AI-powered IVR automation and intelligent call deflection solutions seamlessly integrate with your telephony infrastructure, including SIP systems and cloud contact centers, optimizing customer interactions.
From the full-scale development and deployment of Conversational AI technology to seamless integration with your existing infrastructure, we ensure smooth and scalable solutions that enhance AI-powered customer service and automate workflows efficiently.
We guide your AI adoption journey with assessments, strategic roadmaps, and conversational AI design expertise, focusing on real business outcomes. Our solutions include use case identification and business-driven ROI modeling for impactful AI for customer engagement implementations.
Custom-built voice AI assistants, chatbots, and AI-powered IVR systems are designed to meet your unique business needs. Our solutions optimize customer interactions and enhance human productivity with advanced AI for customer engagement capabilities.
We tailor AI solutions for marketing and industry-specific needs with deep domain knowledge. Our vertical solutions automate processes, enhance decision-making, and deliver tangible results, turning Generative AI models into competitive advantage within your unique operational context.
Accelerate innovation with our fully managed Generative AI platform solutions. From AI content generation to seamless integration, we handle model selection, fine-tuning, and deployment, delivering secure, production-ready solutions that empower your enterprise with advanced Generative AI models.
We guide you through the maze of hype and promise of Generative AI for enterprise. Our team identifies high-impact use cases, aligns them with your business goals, and develops a clear roadmap. From Custom AI models for business to responsible AI governance, we ensure your journey is strategic, ethical, and scalable.
Empower your contact center with AI-powered customer service and intelligent workforce automation to reduce call volumes, improve service quality, and drive better customer satisfaction with real-time call insights and sentiment analysis.
Our fully managed AI lifecycle services guarantee that your Conversational AI for business solution scales with evolving business needs while ensuring security, compliance, and operational efficiency.
We continuously monitor and optimize AI performance through conversational analytics, A/B testing, and model retraining to ensure high accuracy, efficiency, and long-term business success.
Real-time view of test results, batch record reviews, deviation status, shelf-life checks, and batch genealogy, consolidated for confident decision-making.
Facilitate seamless exchange and execution of subcontracting purchase orders for external clinical finished goods (CFG) production, improving collaboration with research and manufacturing partners.
Achieve detailed visibility down to site and kit ID levels. Support picking, packing, repackaging, and integrating third-party logistics through GS1-compliant interfaces.
Manage medication lists for both open and blind serialized trials, including batch allocation and expiry date tracking. Support internal packaging, external labeling, and efficient shelf-life management aligned with GxP standards.
Perform precise demand calculations and simulate multiple scenarios based on projected or actual subject enrollment and visit data. Continuously compare plans against actual enrollment to optimize supply predictions, minimizing shortages and waste.
Easily maintain clinically relevant parameters, support diverse study types, and seamlessly integrate with any IRT system. Streamline digital approval workflows before and throughout clinical trials.
Centralize product serial numbers and seamlessly meet country-specific serialization and reporting mandates with built-in regulatory compliance support.
Capture and store high volumes of objects, events, and business transactions, enabling on-demand reporting for deeper analysis and informed decision-making.
Integrate seamlessly with ERP, WMS, and packaging lines using the Warehouse Integration Toolkit to streamline logistics and enable end-to-end operational efficiency.
Track and manage serial numbers, sequential or randomized and their aggregations across the supply chain for complete traceability.
Seamlessly integrate master and transactional data with ERP and warehouse systems while capturing serialized trade item events directly from packaging lines for accurate tracking.
Drills into batch genealogy, deviation logs, inspection lots, and regional approvals, delivering clarity and context for QPs.
Monitors supply chain compliance, artwork alignment, country-specific registrations, and upstream release requirements for end-to-end control.

With every transaction, the system learns patterns, fine-tunes thresholds, and reduces false alerts enhancing reliability over time.
With our tailored compliance monitoring services and system, you’re equipped to raise compliance standards and strengthen your competitive advantage.

Resolve high-frequency errors like master data mismatches and transactional sync failures using built-in automation, reducing manual bottlenecks.
Orchestrate corrective actions across platforms while leveraging communication mining to surface unresolved threads and coordinate responses efficiently.
Set process checkpoints with smart triggers that adjust thresholds automatically ensuring proactive alerts before compliance gaps widen.
Powered by GS1-trained AI, the system identifies and explains exceptions in real time, delivering contextual recommendations to drive faster resolution.
Monitor serialization data across SAP ERP, WMS, ATTP, Middleware, and ICH within a centralized dashboard,enabling holistic oversight and faster decision-making.
Coordinate globally, act locally. Enable seamless cell orchestration across regions, partners, and regulatory zones with a unified platform that supports real-time decision-making and agile response to disruptions.
Meet evolving global regulatory requirements with confidence. SAP CGTO provides audit-ready documentation, version control, and end-to-end trace logs, supporting transparency, governance, and faster regulatory approvals.
Ensure patient safety is embedded, not just monitored. Automated checks, exception alerts, and verified handoffs reduce human error and uphold therapy integrity in high-stakes, time-sensitive delivery environments.
Move beyond dated and fragmented processes that increase manual errors. SAP CGTO intelligently orchestrates cross-functional workflows, ensuring real-time coordination across systems, sites, and stakeholders, reducing cycle times and operational risk.
Gain granular visibility across the entire therapy lifecycle, from collection to administration, all while safeguarding Chain of Identity (COI) and Chain of Custody (COC) with built-in traceability that meets regulatory and clinical precision requirements.
Optimize complex cell and gene therapy supply chains with SAP CGTO for full end-to-end visibility and compliance. Maintain chain-of-identity (COI) and chain-of-custody (COC) integrity to minimize errors and maximize patient safety.
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Ensure secure, compliant batch releases with real-time decision support through SAP BRH. Empower Qualified Persons with structured automation that accelerates release cycles while maintaining regulatory adherence.
Learn More about BRH
Protect product authenticity throughout the supply chain with SAP CORS. Gain complete traceability and transparency to meet stringent compliance and consumer safety standards, critical for effective digital supply chain solutions in regulated industries.
Learn More about SAP CORS
Enhance clinical trial supply efficiency with SAP ICSM’s real-time visibility and dynamic orchestration. Reduce waste, streamline stakeholder collaboration, and leverage intelligent forecasting to control costs and improve trial outcomes in life sciences.
Learn More about SAP ICSM
Facilitate seamless, secure data sharing across your extended supply network. SAP ICH provides unmatched visibility and collaboration capabilities, helping you maintain compliance while optimizing digital supply chain management through effortless partner integration.
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Deliver comprehensive end-to-end product traceability while ensuring strict global regulatory compliance. SAP ATTP safeguards pharmaceutical supply chains by preventing counterfeit drugs, protecting brand integrity, and enhancing supply chain integrity with real-time visibility.
Learn More about SAP ATTP
We focus on applying AI Decision-making Tools to address specific pain points in industries such as healthcare, insurance, telecom, and customer service, enabling your business to operate with greater speed, accuracy, and intelligence.
We design scalable solutions using open frameworks and leading AI platforms, ensuring seamless integration with your existing technology for enhanced performance and scalability.
Move beyond traditional tools like chatbots and Automated Business Solutions to implement intelligent agents capable of advanced reasoning, decision-making, and task execution, unlocking new levels of productivity and insight.

Orchestrating transformation with confidence.
We help enterprises manage the human and operational aspects of transformation – ensuring seamless stakeholder alignment, training, governance, and adoption. Our structured approach enables resilient change and measurable business value.

Reliable, scalable, and intelligent managed support.
Our managed services ensure the ongoing performance and optimization of your SAP environments, AI workflows, and automation platforms. With 24/7 global support and proactive monitoring, we reduce operational overhead and drive continuous improvement.

Accelerate business transformation while delivering business value at every step Whether it’s SAP Supply Chain Transformation, AI/ML integration, or intelligent automation deployments, we manage the end-to-end complexities of enterprise-scale implementation with agility and precision – delivering scalable, secure, and compliant solutions.

Strategic guidance rooted deep in industry knowledge.
We help organizations define their digital transformation roadmap by aligning AI, automation, and SAP strategies with core business goals. From technology assessments to data-driven operating models, our advisory services lay the foundation for long-term success.

Build AI agents that adapt, reason, and deliver. Novatio’s AI business solutions automate end-to-end processes across dynamic enterprise environments. As an expert AI services provider, we enable scalable, intelligent automation for companies looking to unlock deeper efficiency and agility.
Go beyond automation and into creation. Our AI services leverage advanced foundation models to generate content, summarize data, and transform workflows making us one of the few AI development companies focused on real outcomes, not just experiments to initiate innovation.

Deliver smarter support and intuitive customer experiences with AI-powered chatbots, voice assistants, and agent assist tools. As a leading AI services company, Novatio builds AI solutions for business that reduce support costs, boost satisfaction, and streamline user engagement at scale.