Maximizing the Mundane: 4 Things Digital Workforces Do Better Than Humans
Automation magnifies the impact of your team’s tedious jobs. Jonathan Crane, CCO of IPsoft says, “Autonomics have the ability to absolve mankind of mundane chores.” Autonomics also known as digital workforces, is a series of digital steps trained to mimic human workflows. Ever increasing uses are being created for these computer process functions every moment.
1. Accuracy
Studies have shown a double-digit reduction in error rates, when using digital workforce automation. In fact, one study found algorithms to be better than doctors at predicting heart attacks. Just imagine how much more accurate they are at everyday administrative tasks.
Results: Increased compliance, less time redoing work or fixing problems, higher customer satisfaction
2. Versatility and Flexibility
One of the key strengths of digital workforces has always been flexibility. You can turn it on and off as you please and shift from one problem to another without the friction you might get from a human worker.
Digital workforces can also can tap into an unlimited bank of data. While our brains can hold a lot of information, we tend to specialize in one or a few disciplines. Digital workforces have no such restrictions.
Results: Constant process improvements, little to no team disruption, start/stop/shift capabilities
3. Speed
When adding a digital workforce to your team, task automation can shorten projects by up to two-thirds. Because digital workforces can process more information and spot more patterns than their human counterparts, they ultimately can complete more work faster.
In front office positions, customer support and service desk jobs are executed more quickly. Machine learning algorithms can stand in for customer service agents and more quickly route customers to the information they need.
And as machines learn and get better at tasks, the speed at which they execute grows exponentially.
Results: More completed work, less wait time to process customer requests
4. Endurance
While your full-time employee starts watching the clock at 4:58, a digital workforce has true 24x7x365 capabilities. They also never request paid time off or take sick days during flu season. As long as there is work to be done, your digital workforce is capable of doing it.
Results: Less administration for Human Resources, unlimited task completion potential.
Common applications for automation:
- Create Incident Records & Logs
- Interpret Requirements
- Monitor Inputs or Work Queues
- Run Operational Procedures
- Access Systems & Applications
- Make Decisions Based On Results
- Carry Out Further Actions
- Validate Completion
- Inform Stakeholders
- Update System Records & Logs
- Feed Learning & Improvement
Automation makes the most of the mundane tasks, from IT to retail to transportation and government contexts. Discover how to upgrade your everyday business operations with digital workforces. Speak with our experts in automated solutions at novatiosolutions.com.
