The Problem

Fujitsu, needed to automate business processes within End User Services. Current processes relied heavily on employees performing manual and repetitive tasks. These manual processes were inefficient with human errors which lead to long resolution times and lower customer satisfaction.

Our Solution

Partnered with Fujitsu Digital Workforce to drive digital transformation by deploying 40 Digital Workers within End User Services where they are performing real-world tasks for clients across a number of verticals.

End Result

Our RPA Solution enabled 40 Bots for Fujitsu. Since the deployment, Fujitsu saw a 196% return on investment (ROI), $3.3 Million projected net benefit over 4 years, a 5X better transaction times when compared to a human worker performing the same activity in high-volume situations and a 60% improved effectiveness during low-volume activity such as during off hours.