RPA in Government & Law Enforcement: Six Sectors Innovating With Automation
Artificial Intelligence (AI) technologies like Robotic Process Automation (RPA) and machine learning are the biggest disruptors in global business since the Internet. They are transforming work by stripping away mundane, repetitive tasks and freeing up people to handle more advanced tasks.
Many industries are seeing innovative solutions from unchained human staff, thanks to digital automation. Some of the well-documented sectors include healthcare—where about 86% of providers and companies use some form of AI—and information technology, which always has the pulse of latest tech trends.
However, other sectors are unlocking innovation in surprising ways by leveraging the strengths of both their workforces. In this series, we’ll cover other industries and how they find innovation through these means.
Government & Law Enforcement
Behind all the services provided by governments throughout the world are mounds of data and paperwork and teams of people processing it. Many of those mundane administrative tasks can be handed over to digital workers.
A citizen’s data is often stored in multiple departments and agencies: tax, immigration, credit, medical, social security (in the U.S.), and more. Robotic process automation is able to quickly link all this data and integrate personal records across these government agencies—making it easier and quicker for people to access services.
For law enforcement, speed and efficiency are crucial to solving crimes quickly. Within hours of the April 2013 Boston Marathon bombings, law enforcement officers processed more than 2,300 videos, 9,600 calls, and over 5,500 tips from the public.
Around 30,000 man-hours were spent reviewing surveillance video for the more recent Manchester, England bombing. An overwhelming amount of work that could be lightened with the help of RPA and other machine automation technologies.
In many cases, investigations conducted after incidents reveal information was available prior to the event that would have at least warranted a closer look by investigators. However, because of data processing burden on human workers, it makes spotting details difficult.
By leveraging the processing power of RPA, we could see an increase in crime prevention. Maybe not at the level of “Minority Report”, but an increase nonetheless.
Let RPA Uncover Innovation For You
Partnered together effectively, digital workforces can empower human workers to focus on creativity and innovation and less on manual administrative tasks and mundane analysis. Let your company benefit from the freedom of your human workers, while saving time and money. Contact us today to find out how we can help.